Refund policy

Ode To Refund Policy

Ode To offers personalized digital products: songs created based on the story and information provided by each customer. Due to the digital and personalized nature of our products, the following terms apply.

Satisfaction Guarantee and Unlimited Revisions

We want you to be completely satisfied with your songs.

If you are not satisfied with the initial result, our team will make the necessary revisions at no additional cost until a satisfactory result is achieved, provided that the requested changes remain consistent with the information, dedication, occasion, and preferences specified in the original order.

A complete change of recipient, story, occasion, or concept may be considered a new order.

This satisfaction guarantee does not limit any statutory rights you may have under applicable consumer protection laws where the digital content delivered is defective, inaccurate, or does not conform to the contract.

Cancellation and Right of Withdrawal

Depending on where you live, applicable consumer protection laws may provide you with a right to cancel or withdraw from certain online purchases within a specified period.

However, these rights may be limited or may cease to apply once the production or supply of personalized digital content has begun, particularly where permitted by applicable law and where:

  1. you have expressly requested or agreed that production begin before the end of any applicable cancellation or withdrawal period;

  2. you have acknowledged that beginning production may result in the loss of your right to cancel or withdraw; and

  3. where required by applicable law, Ode To has provided confirmation of your consent and acknowledgment in a durable form, such as your order confirmation email.

If production has not yet begun, you may request cancellation of your order, subject to any rights and conditions provided by applicable law.

Nothing in this section limits any mandatory cancellation, withdrawal, or consumer rights that apply in your jurisdiction.

Refunds

You may be eligible for a refund in the following circumstances:

  • Production had not yet begun when we received your cancellation request.

  • A technical error attributable to Ode To permanently prevents delivery of the files.

  • The content delivered materially differs from the information or main characteristics of the original order and we are unable to correct the issue through a new delivery or revision.

  • A refund is otherwise required under applicable law.

Unless otherwise required by applicable law, refunds will generally not be issued where:

  • Production has already begun after any required consent and acknowledgment regarding the loss of cancellation or withdrawal rights have been properly obtained.

  • The order has been correctly produced and delivered in accordance with the information provided by the customer.

  • The request is based solely on a change of mind after delivery.

  • The customer requests a complete change of the intended recipient, story, occasion, or original concept.

  • The customer refuses the revisions offered to bring the content into line with the original order without identifying an issue relating to the content's conformity with that order.

Nothing in this Refund Policy limits any statutory rights you may have in relation to defective, incorrectly supplied, or non-conforming digital content.

How to Request a Cancellation or Refund

Email us at hello@myodeto.com and provide:

  • your order number;

  • the email address used to place the order;

  • the reason for your request.

We typically respond within 24 hours.

If a refund is approved, it will be processed using the original payment method.

Refunds will generally appear within 5 to 10 business days after they have been processed, although the exact timing will depend on your bank, card issuer, or payment provider.

Contact

If you have any questions about this Refund Policy, please contact us at:

hello@myodeto.com