Ode To Privacy Policy

Our store uses the Shopify platform, which enables us to provide our services.

This Privacy Policy explains how we collect, use, retain, and share your personal data when you visit our website, use the questionnaire, request a sample, place an order, communicate with us, or use any of our services.

In the event of any conflict between this Privacy Policy and our Terms and Conditions, this Privacy Policy shall prevail in all matters relating to the collection and processing of personal data.

We recommend that you read this policy carefully.

Data Controller

The data controller responsible for processing your personal data is:

Registered office: as indicated in the Legal Notice on the website
Email: hello@myodeto.com

Personal Data We Collect

Personal data is information that allows you to be identified directly or indirectly. It does not include information collected anonymously or in an anonymized form.

Depending on how you interact with Ode To, we may process the following categories of data:

Identification and Contact Information

• First and last name.

• Email address.

• Telephone number.

• Billing address.

• Country or place of residence.

Order and Transaction Data

• Products and services ordered.

• Order number.

• Amount and currency.

• Payment status.

• History of purchases, cancellations, revisions, and refunds.

• Information necessary to manage and deliver the order.

Payments are processed by Shopify and the payment providers available through the store. Ode To does not directly store your complete payment card details.

Information Provided in the Questionnaire

To create a sample and produce personalized songs, we may collect:

• Name of the intended recipient.

• Relationship between the customer and the intended recipient.

• Occasion or reason for the gift.

• Memories, anecdotes, important dates, and places.

• Dedications and personal messages.

• Musical preferences.

• Language of the song.

• Musical style and type of voice.

• Any other information you voluntarily choose to include.

We recommend that you do not include sensitive personal data that is not necessary to create the song, such as medical information, religious beliefs, political opinions, sexual orientation, identity documents, or banking information.

Data Relating to Other People

The questionnaire may contain information about the person to whom you wish to give the song or about other people mentioned in the story.

When you provide us with personal data relating to third parties, you confirm that you are authorized to share such information and that the information provided is appropriate for creating the requested content.

You must not provide us with sensitive information about other people without their authorization.

Communications With Us

We may retain information contained in:

• Emails.

• Customer support requests.

• Complaints.

• Revision requests.

• Reviews or testimonials.

• Other communications relating to the service.

Technical and Usage Information

When you visit the website, we may automatically collect:

• IP address.

• Device type.

• Browser and operating system.

• Technical identifiers.

• Pages visited.

• Date, time, and duration of the visit.

• Interactions with the website, questionnaire, and checkout process.

• Referral source or advertising campaign.

Some of this information is collected through cookies and similar technologies. You can find more information in our Cookie Policy and manage your preferences through the website's consent management panel.

How We Obtain Your Data

We may obtain your personal data:

• Directly from you when you use the questionnaire, request a sample, place an order, or contact us.

• Automatically when you visit or use the website.

• From Shopify and our service providers.

• From payment, advertising, analytics, hosting, or technology providers.

• From advertising platforms or social networks when you interact with our advertisements, in accordance with your privacy preferences.

How We Use Your Data

Creating Samples and Personalized Songs

We use the information provided in the questionnaire to:

• Analyze the story and preferences provided.

• Generate the requested musical sample.

• Create personalized lyrics and songs.

• Prepare the files and additional items included in the order.

• Carry out requested revisions.

• Deliver the final content.

Where required by applicable law, the legal basis for this processing may include taking steps at your request before entering into a contract and, once an order is placed, performing our contractual obligations.

Managing Orders and Payments

We use your data to:

• Process and confirm your order.

• Verify payment.

• Deliver digital files.

• Manage revisions, issues, cancellations, and refunds.

• Send communications relating to your purchase.

Where applicable, this processing is necessary to perform our contractual obligations to you.

Customer Support

We use your data to respond to enquiries, resolve issues, and communicate with you about our services.

Where applicable, this processing may be based on the performance of our contract with you and our legitimate interest in providing effective customer support.

Security and Fraud Prevention

We may use technical, transaction, and account data to:

• Detect fraudulent or unlawful activities.

• Protect our store, customers, and services.

• Verify suspicious transactions.

• Prevent abusive use of the questionnaire or samples.

Where applicable, this processing may be based on our legitimate interests in protecting our services, customers, and business and on compliance with legal obligations.

Compliance With Legal Obligations

We may process and retain certain data in order to comply with applicable tax, accounting, commercial, administrative, regulatory, or legal obligations, as well as to respond to valid requests from competent authorities.

Marketing and Advertising

Where required, and where you have given your consent, we may use your data to:

• Send you news, offers, and promotional communications.

• Measure the performance of our campaigns.

• Show you relevant advertising on external platforms.

• Create advertising audiences or measure conversions.

You may withdraw your consent at any time by using the unsubscribe link included in our emails or by contacting us at hello@myodeto.com.

Withdrawing your consent will not affect communications that are necessary to manage your orders or provide our services.

Service Improvement

We may analyze the use of the website, questionnaire, and checkout process in aggregated or anonymized form in order to identify errors and improve the customer experience.

Where non-essential cookies, tracking technologies, or advertising identifiers require your consent under applicable law, we will request your consent before using them.

Service Providers and Recipients of Data

We may share strictly necessary data with service providers that help us operate our business and provide our services, including:

• Shopify, as our e-commerce platform.

• Payment providers.

• Hosting, infrastructure, and storage providers.

• Technology providers used to generate, process, and deliver musical content.

• Email and customer support services.

• Analytics and measurement tools.

• Advertising platforms, where the required consent or other lawful basis applies.

• Legal, tax, accounting, or technical advisers.

• Public authorities where required by law.

These providers should only process the data necessary to perform the services entrusted to them and in accordance with their contractual and legal obligations.

We may also share information where necessary to protect our rights, prevent fraud, comply with legal obligations, or manage a business transaction such as a reorganization, merger, acquisition, sale, or transfer of all or part of our business.

We do not sell your personal data.

Our Relationship With Shopify

Our store operates using Shopify.

Shopify collects and processes certain information relating to your access to and use of the store in order to provide, protect, and improve its services.

Your data may be processed by Shopify or its service providers in countries other than the country in which you live.

You can find more information in the Shopify Consumer Privacy Policy and manage certain privacy rights through the Shopify Privacy Portal.

Cookies and Similar Technologies

We use cookies that are necessary for the operation of our store and, where required and with your consent, analytics, measurement, and advertising cookies.

Where required by applicable law, non-essential cookies and similar technologies will not be activated before you have provided your consent.

You may accept, reject, or change your preferences through the cookie management panel available on our website.

Detailed information about the cookies and similar technologies we use, their purposes, and their duration is available in our Cookie Policy.

Third-Party Links and Services

Our website may include links to websites or platforms operated by third parties.

Ode To does not control and is not responsible for the privacy, security, or content practices of those third-party services. We recommend reviewing their policies before providing them with personal information.

The inclusion of a link does not mean that we endorse or control the relevant third party.

Children's Data

Ode To's services are intended for individuals aged 18 and over.

We do not knowingly collect personal data from minors who directly use our services.

If you believe that a minor has provided us with personal data without appropriate authorization, please contact us at hello@myodeto.com to request its deletion.

Customers should not include sensitive or unnecessary information about minors in the questionnaire.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may take into account:

• The duration of our contractual relationship.

• The time required to create, deliver, and revise an order.

• Applicable limitation periods for potential claims or liabilities.

• Tax, accounting, regulatory, and legal obligations.

• The need to prevent fraud or resolve disputes.

• Consent provided for marketing communications.

Data used exclusively for marketing purposes will generally be retained until you withdraw your consent or request its deletion, unless another lawful basis allows or requires us to retain it.

Once the applicable retention period has expired, personal data will be securely deleted, restricted, or anonymized, as appropriate.

Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or misuse.

However, no system or method of transmission is completely secure. We therefore recommend that you do not send us confidential information that is not necessary to create or manage your order.

International Data Transfers

Some of our service providers may process personal data in countries other than the country in which you live.

Where required by applicable data protection laws, we use appropriate safeguards and legally recognized transfer mechanisms designed to protect personal data transferred internationally.

These safeguards may include contractual protections, recognized transfer frameworks, or other mechanisms permitted under applicable law.

You may request further information about international data transfers by contacting us at hello@myodeto.com.

Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have certain rights regarding your personal data.

These rights may include:

• Access: requesting information about the personal data we hold or process about you.

• Rectification: requesting correction of inaccurate or incomplete personal data.

• Deletion: requesting deletion of your personal data where applicable.

• Restriction: requesting that we restrict certain processing of your personal data.

• Objection: objecting to certain types of processing where applicable.

• Data portability: requesting certain personal data in a structured and commonly used format.

• Withdrawal of consent: withdrawing consent that you previously provided.

• Rights relating to automated decision-making: exercising any rights available to you in relation to decisions based solely on automated processing that produce legal or similarly significant effects.

The exact rights available to you may depend on your country or region of residence and applicable data protection laws.

To exercise your privacy rights, contact us at hello@myodeto.com and provide:

• Your name.

• The right you wish to exercise.

• Information reasonably necessary to locate your data.

• Any additional information reasonably necessary to verify your identity.

We will respond within the period required by applicable law.

We may request additional information where reasonably necessary to verify your identity and protect your personal data against fraudulent requests.

Complaints

If you have questions or concerns about how we process your personal data, please contact us first at hello@myodeto.com.

Depending on where you live, you may also have the right to lodge a complaint with the data protection or privacy authority responsible for your jurisdiction.

Marketing Communications

You may stop receiving promotional communications at any time by using the unsubscribe link included in our marketing messages or by contacting us at hello@myodeto.com.

Even if you opt out of marketing communications, we may continue to send you service-related communications that are necessary to manage your account, sample, order, payment, or services you have purchased.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service providers, services, technologies, or legal requirements.

We will publish the updated version on this website and indicate the date on which it was last updated.

Where required by applicable law, we will provide additional notice of material changes.

Contact

For any questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

hello@myodeto.com